ANALISIS KEPUASAN KERJA KARYAWAN BAGIAN PATROLI PADA PT MARGA MANDALASAKTI

Abstract

This study aims to analyze the level of job satisfaction and the influencing factors   among   employees   at   PT   Marga   Mandalasakti,   a  toll   road management company under Astra Infra. In an era of global competition, job satisfaction plays a crucial role in supporting employee productivity and loyalty.  The  research  was  conducted  using  a  descriptive  quantitative method through questionnaires distributed to 18 patrol unit employees. The results indicate that the overall level of job satisfaction falls into the "high" category, with an average score of 74.22%. The most satisfying aspects include salary, benefits, job security, and coworker relationships, while daily work  routines  and career  development  opportunities  still require improvement. These findings provide valuable insights for company management   to  strengthen   strategies   that  enhance   job  satisfaction, ultimately supporting employee performance and long-term loyalty