PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), LINGKUNGAN KERJA, DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI PADA PT BANK BRI CABANG RAJAWALI SURABAYA

Ida Susana Tri  Rahayu; Nuri Herachwati

doi:10.34127/jrlab.v14i3.1701

Authors

Ida Susana Tri Rahayu Universitas Airlangga
Nuri Herachwati Universitas Airlangga

DOI:

https://doi.org/10.34127/jrlab.v14i3.1701

Keywords:

Organizational Citizenship Behavior, Work Environment, Organizational Culture, Employee Performance, Banking

Abstract

Employee performance is a key element in maintaining competitive advantage in human resources, especially in competitive banking sectors such as PT Bank BRI Rajawali Surabaya Branch. This study aims to analyze the influence of Organizational Citizenship Behavior (OCB), work environment, and organizational culture on employee performance. The method used is a quantitative approach through a survey of 100 employees from various divisions. Data analysis was conducted using multiple linear regression with the assistance of SPSS 25. The research results indicate that OCB, work environment, and organizational culture significantly influence employee performance. These findings indicate that improvements in employee performance are more determined by voluntary work behavior and supportive work conditions, as well as internalized organizational cultural norms. This study recommends strengthening OCB, improving the work environment, and organizational culture as strategies for enhancing performance at the branch level.

References

Alam, M. (2025). Pengaruh Budaya Organisasi terhadap Kinerja Pegawai dengan Motivasi Kerja sebagai Variabel Mediasi pada Dinas Pariwisata Kota Makassar. Jurnal Ilmu Manajemen dan Bisnis, 10(1), 45–59

Apriliana, S., & Anitra, D. (2025). Pengaruh Lingkungan Kerja terhadap Kinerja Pegawai Dinas Pemuda dan Olahraga Provinsi Kalimantan Timur. Jurnal Administrasi Publik Nusantara, 5(2), 22–35

Arnomo, A. (2017). Pengaruh Lingkungan Kerja dan Kepemimpinan terhadap Kinerja Pegawai. Yogyakarta: Deepublish.

BRI. (2023). Laporan Kinerja Sumber Daya Manusia Tahun 2023. PT Bank Rakyat Indonesia (Persero) Tbk.

Dewani, R., & Swatantra, G. (2022). Pengaruh Organizational Citizenship Behavior terhadap Kinerja Pegawai Universitas Negeri Malang. Jurnal Sains Manajemen dan Bisnis Indonesia, 12(4), 123–132.

Elena, N. P., Yuliani, D., & Setiawan, B. (2024). Organizational Citizenship Behavior dan Dampaknya terhadap Kinerja Pegawai Hotel di Bali. Jurnal Manajemen Unud, 13(2), 177–189. Retrieved from https://ojs.unud.ac.id/index.php/manajemen

Herzberg, F. (1966). Work and the Nature of Man. Cleveland: World Publishing Company.

Herman, R. (2009). Manajemen Sumber Daya Manusia. Jakarta: Gramedia Widiasarana Indonesia.

Ho, R. (2006). Handbook of Univariate and Multivariate Data Analysis and Interpretation with SPSS. CRC Press. https://doi.org/10.1201/9781410611957

Khairunnisa, A. (2024). Pengaruh Budaya Organisasi terhadap Kinerja Pegawai di Dinas Tenaga Kerja dan Transmigrasi Kabupaten Garut. Jurnal Ekonomi dan Manajemen Daerah, 8(1), 88–96.

Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., de Vet, H. C., & van der Beek, A. J. (2013). Conceptual frameworks of individual work performance: A systematic review. Journal of Occupational and Environmental Medicine, 55(8), 856–866. https://doi.org/10.1097/JOM.0b013e3182917898

Lestari, S. D., & Ghaby, S. R. (2018). Pengaruh Organizational Citizenship Behavior (OCB) terhadap Kinerja Pegawai. Jurnal Manajemen dan Organisasi, 9(2), 89–97.

Luthans, F. (2012). Organizational Behavior: An Evidence-Based Approach (12th ed.). New York: McGraw-Hill.

Maulidiyah, N. (2020). Pengaruh Budaya Organisasi terhadap Kinerja Karyawan. Jurnal Ekonomi dan Manajemen, 15(1), 45–52.

Ocampo, L., Acedillo, V., & Delos Santos, A. (2018). A framework of employee performance dimensions in knowledge-intensive organizations. Performance Improvement Quarterly, 31(3), 301–331. https://doi.org/10.1002/piq.21282

Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books

Organ, D. W., & Lingl, A. (1995). Personality, Satisfaction, and Organizational Citizenship Behavior. Journal of Social Psychology, 135(3), 339–350. https://doi.org/10.1080/00224545.1995.9713963

Organ, D. W. (2015). Reflections on Organizational Citizenship Behavior: Yesterday, Today, and Tomorrow. International Journal of Organizational Behavior, 15(2), 10–22.

Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26(3), 513–563. https://doi.org/10.1177/014920630002600307

Podsakoff, P. M., Whiting, S. W., Podsakoff, N. P., & Blume, B. D. (2009). Individual- and organizational-level consequences of Organizational Citizenship Behaviors: A meta-analysis. Journal of Applied Psychology, 94(1), 122–141. https://doi.org/10.1037/a0013079

Prasetyo, Y. T., & Ardi, R. (2021). The impact of administrative burden on frontliner performance in banking sector. Jurnal Manajemen dan Bisnis Indonesia, 7(2), 105–113. https://doi.org/10.22146/jmbi.65217

Rahmadani, R., & Sampeliling, S. (2023). Pengaruh Lingkungan Kerja terhadap Kinerja Pegawai melalui Kepuasan Kerja di PT Pos Indonesia Cabang Samarinda. Jurnal Ilmu Manajemen dan Kinerja, 7(1), 31–42.

Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior (17th ed.). Pearson Education.

Schein, E. H. (2010). Organizational Culture and Leadership (4th ed.). Jossey-Bass.

Sedarmayanti. (2009). Manajemen Sumber Daya Manusia: Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil. Bandung: Refika Aditama.

Syaharuddin, R., & Nova, L. (2023). Budaya Organisasi dan Pengaruhnya terhadap Kinerja Pegawai Kantor Imigrasi Kelas I TPI Samarinda. Jurnal Ilmu Administrasi Negara, 11(2), 64–76.

Sutarto, A. P., Widyastuti, S., & Putri, S. R. (2021). The Effect of Organizational Culture and Work Environment on Employee Performance. International Journal of Social Science and Business, 5(3), 357–363. https://doi.org/10.23887/ijssb.v5i3.38504

Wicaksono, A., & Rizal, M. (2020). The effect of organizational citizenship behavior (OCB) and work environment on employee performance. Jurnal Ekonomi dan Bisnis, 23(2), 45–56.

Widiana, P. A., & Heryanda, I. M. (2023). Pengaruh Lingkungan Kerja terhadap Kinerja Pegawai di Kecamatan Tembuku, Kabupaten Bangli. Jurnal Manajemen Publik Indonesia, 9(3), 145–155.

Windayanti, R., Sari, Y. R., & Herlina, N. (2023). The effect of organizational citizenship behavior on employee performance in service-based organizations. Jurnal Ilmu dan Inovasi, 6(1), 78–86. https://doi.org/10.31219/osf.io/xyz123

Zulfiqar, A., & Kustini, K. (2022). The influence of organizational culture and work environment on employee performance with job satisfaction as an intervening variable. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(3), 1667–1680.