PENGARUH KOMUNIKASI INTERPERSONAL DAN PEMANFATAAN TEKONOLOGI INFORMASI TERHADAP KUALITAS PELAYANAN PASPOR DI KANTOR IMIGRASI KELAS I KHUSUS NON TPI JAKARTA SELATAN

Budy  Mulyawan; Habbi  Firlana; Pascalis Danny Kristi Wibowo; Anida Sri Rahayu  Mastur; Muhammad Arief  Adillah; Wisnu  Widayat

doi:10.34127/jrlab.v15i1.1880

Authors

Budy Mulyawan Politeknik Pengayoman Indonesia
Habbi Firlana Politeknik Pengayoman Indonesia
Pascalis Danny Kristi Wibowo Politeknik Pengayoman Indonesia
Anida Sri Rahayu Mastur Politeknik Pengayoman Indonesia
Muhammad Arief Adillah Politeknik Pengayoman Indonesia
Wisnu Widayat Politeknik Pengayoman Indonesia

DOI:

https://doi.org/10.34127/jrlab.v15i1.1880

Keywords:

Communication, Technology, Service

Abstract

Along with the increasing use of social media as a means of public communication, the direct role of interpersonal communication between officers and the public remains an essential element in providing quality services. This phenomenon has become a real public concern, especially at the South Jakarta Special Class I Non-TPI Immigration Office, regarding the quality of interpersonal communication demonstrated by immigration officers during the passport application interview process. The objectives of this study are as follows: 1) To analyze the influence of immigration officers' interpersonal communication at the South Jakarta Special Class I Non-TPI Immigration Office on the quality of passport services; 2) To analyze the influence of information technology utilization at the South Jakarta Special Class I Non-TPI Immigration Office on the quality of passport services; 3) To analyze the combined influence of immigration officers' interpersonal communication and information technology utilization on the quality of passport services at the Immigration Office. This study uses a quantitative method with a survey approach to analyze the relationship between interpersonal communication variables, information technology utilization, and passport service quality. The t-test results for the second model obtained a significance value for the Interpersonal Communication variable of 0.000 (t = 4.953). The Information Technology variable was 0.000 (t = 14.361). The F-test results for the second model obtained a calculated F value of 1004.211 with a significance value of 0.000, which is smaller than α = 0.05.

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