ANALISIS PENGARUH MOTIVASI KERJA DAN KOMPENSASI TERHADAP KUALITAS PELAYANAN APARATUR SIPIL NEGARA (ASN) PADA BADAN PENGELOLA PENDAPATAN KEUANGAN DAN ASET DAERAH PROVINSI PAPUA BARAT DAYA

Abstract

Human Resource Management (HR) is one of the most important aspects in today's modern era. Human resources are seen as a central factor in achieving organizational goals, both in the private and government sectors. This is in line with the view of Siagian (2015) who states that the success of an organization is not only determined by the availability of natural resources or technology, but rather determined by the quality of human resources who manage and utilize it. Work motivation is the main driver for a person to behave, work hard, and carry out tasks in accordance with the obligations given. The type of research used is qualitative research, the results of initial observations at the Regional Revenue, Finance, and Asset Management Agency (BPPKAD) of Southwest Papua show that there is a variation in motivation among employees. For example, some employees still show low discipline, as seen from the high rate of delays in entering work and the lack of optimal completion of tasks on time. In addition, there are employees who tend to be passive in meetings and coordination activities, so that the workload is more borne by employees who have high motivation. This phenomenon provides an illustration that employee motivation in Southwest Papua still needs to be improved through the right strategies, such as providing performance allowances, training opportunities, and rewards for work achievements.