PENGARUH PERCEIVED ORGANIZATION SUPPORT, JOB DEMAND. DAN WORK ENGAGEMENT TERHADAP TURNOVER INTENTION

Authors

  • Ishak Luthfian Universitas Airlangga
  • Praptini Yulianti Univeristas Airlangga

DOI:

https://doi.org/10.34127/jrlab.v15i2.2268

Keywords:

Perceived Organizational Support, Job Demand, Work Engagement, Turnover Intention

Abstract

This study aims to analyze the effect of Perceived Organizational Support, Job Demand, and Work Engagement on Turnover Intention. The study uses a quantitative approach with a survey method on respondents who are employees in the research object. The data were analyzed using regression analysis to test the partial effect of each independent variable on Turnover Intention. The results show that Perceived Organizational Support has a significant positive effect on Turnover Intention. This finding indicates that an increase in the perception of organizational support is followed by an increase in employees' intention to leave the organization, which is not in line with the initial hypothesis and most of the findings of previous studies. Meanwhile, Job Demand and Work Engagement do not show a significant effect on Turnover Intention. These findings imply that the organizational support provided is not yet fully capable of reducing employees' intention to leave and has the potential to be perceived differently by employees, for example, as a form of covert pressure or unmet expectations. Therefore, organizations need to reevaluate the form and implementation of the support provided to be more effective in reducing Turnover Intention

References

Asbari, M., Purwanto, A., Ong, F., & Mustikasiwi, A. (2020). The Effect of Perceived Organizational Support on Turnover Intention: The Mediating Role of Job Satisfaction. Journal of Research in Business, Economics, and Education, 2(5), 1234-1245.

Bakker, A. B., & Albrecht, S. L. (2018). Work Engagement: current trends. Career Development International, 23(1), 4-11. https://doi.org/10.1108/CDI-11-2017-0207

Bakker, A. B., & Costa, P. L. (2014). Chronic job burnout and daily functioning: A theoretical analysis. Burnout Research, 1(3), 112-119. https://doi.org/10.1016/j.burn.2014.04.003

Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/02683940710733115

Cao, X., Chen, L., & Tian, L. (2022). Perceived Organizational Support and Turnover Intention: A meta-analysis. Personnel Review, 51(2), 643-660. https://doi.org/10.1108/PR-11-2020-0833

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The Job Demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. https://doi.org/10.1037/0021-9010.86.3.499

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500

Ghozali, I. (2018). Aplikasi analisis multivariete dengan program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro.

Jiang, H., & Gu, Q. (2021). Why do they leave? A meta-analysis of Turnover Intention predictors. Frontiers in Psychology, 12, 657-673. https://doi.org/10.3389/fpsyg.2021.657673

Karasek, R. A. (1979). Job Demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285-308. https://doi.org/10.2307/2392498

Kurniawan, R., & Yuliando, H. (2020). Analisis Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Turnover Intention pada Karyawan Bank. Jurnal Manajemen Bisnis dan Kewirausahaan, 4(2), 123-130. https://doi.org/10.24176/jmbk.v4i2.4567

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884. https://doi.org/10.1177/0149206315575554

Lestari, D., & Purwana, D. (2020). Pengaruh Job Demand, Job Insecurity, dan Burnout terhadap Turnover Intention Auditor. Jurnal Akuntansi dan Auditing Indonesia, 24(1), 45-58. https://doi.org/10.20885/jaai.vol24.iss1.art4

Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240. https://doi.org/10.1037/0021-9010.62.2.237

Nugroho, B. S., & Ferdiansyah, M. (2020). Work Engagement sebagai Mediasi Pengaruh Kepemimpinan terhadap Turnover Intention. Jurnal Sains Manajemen, 6(2), 112-125. https://doi.org/10.30656/jsm.v6i2.2345

Pratama, I. G., & Aisjah, S. (2021). Job Demand, Burnout, dan Turnover Intention: Studi pada Karyawan Perbankan di Bali. Jurnal Management dan Kewirausahaan, 23(1), 78-89. https://doi.org/10.9744/jmk.23.1.78-89

Putra, A. D., & Santoso, P. B. (2021). The Effect of Job Stress and Organizational Commitment on Turnover Intention in Banking Employees. Jurnal Ilmu Manajemen, 9(1), 45-56. https://doi.org/10.26740/jim.v9n1.p45-56

Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: a review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698

Saks, A. M. (2019). Antecedents and consequences of employee engagement revisited. Journal of Organizational Effectiveness: People and Performance, 6(1), 19-38. https://doi.org/10.1108/JOEPP-06-2018-0034

Sari, D. P., & Wijaya, C. (2019). Pengaruh Perceived Organizational Support dan Kepuasan Kerja terhadap Turnover Intention. Jurnal Ekonomi dan Bisnis, 22(3), 345-360. https://doi.org/10.24914/jeb.v22i3.2356

Schaufeli, W. B., & Bakker, A. B. (2004). Job Demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of Organizational Behavior, 25(3), 293-315. https://doi.org/10.1002/job.248

Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92. https://doi.org/10.1023/A:1015630930326

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach (7th ed.). John Wiley & Sons.

Shuck, B., Twyford, D., Reio, T. G., & Shuck, A. (2017). Human resource development practices and employee engagement: Examining the connection with employee Turnover Intentions. Human Resource Development Quarterly, 28(3), 337-358. https://doi.org/10.1002/hrdq.21282

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Wibowo, A. (2022). The Paradox of Organizational Support: A Study on Turnover Intention in Collective Culture. Indonesian Journal of Management Research, 3(1), 34-47. https://doi.org/10.22441/ijmr.v3i1.13245

Zhang, Y., & Liu, X. (2021). Job Demands and Turnover Intention: A moderated mediation model of burnout and psychological capital. Frontiers in Psychology, 12, 744-756. https://doi.org/10.3389/fpsyg.2021.744756

Zhang, Y., Sun, J. M., Lin, C. H., & Ren, H. (2022). A meta-analysis of the relationship between job insecurity and Turnover Intention: The moderating role of national culture. International Journal of Environmental Research and Public Health, 19(15), 9275. https://doi.org/10.3390/ijerph19159275.

Downloads

Published

2026-05-12