PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT DAN ORGANIZATIONAL CLIMATE TERHADAP EXTRA ROLE BEHAVIOR MELALUI EMPLOYEE ENGAGEMENT
DOI:
https://doi.org/10.34127/jrlab.v15i2.2343Keywords:
Perceived Organizational Support, Organizational Climate, Extra Role Behavior, Employee EngagementAbstract
Penelitian ini akan meneliti mengenai pengaruh antara Perceived Organizational Support, Organization Climate, Extra Role Behavior, dan Employee Engagement. Tujuan penelitian ini untuk mengetahui pengaruh Perceived Organizational Support dan Organization Climate, terhadap Extra Role Behavior, dan Employee Engagement. Objek pada penelitian ini adalah perawat yang bekerja di rumah sakit yang berlokasi di Wilayah Kota Tual. Penelitian ini menggunakan metode kuantitatif dengan menyebarkan kuesioner kepada perawat di rumah sakit yang ada di Kota Tual sebanyak 103 perawat. Menggunakan purposive sampling. Untuk mengalisis data digunakan uji regresi linear berganda. Hasil penelitian menunjukkan bahwa Perceived Organizational Support dan Organization Climate berpengaruh positif terhadap Extra Role Behavior dan Employee Engagement. Implikasi dalam penelitian ini menekankan pentingnya Perceived Organizational Support dan Organization Climate dalam meningkatkan Extra Role Behavior dan Employee Engagement guna mendorong keterlibatan serta perilaku positif karyawan di luar tugas utama mereka serta membangun kinerja dan relasi antar pimpinan dan rekan kerja yang baik. Diharapkan dapat terus mengembangkan kebijakan dan praktik manajerial yang mendukung kesejahteraan dan partisipasi aktif perawat. Peningkatan dalam perceived organizational support dan organization climate tidak hanya dapat memperkuat keterikatan emosional terhadap organisasi, tetapi juga dapat mendorong terbentuknya budaya kerja kolaboratif, kinerja yang lebih optimal, serta kualitas layanan Kesehatan yang lebih baik bagi pasien.
References
Al-shamiri, 1994. (2019). Awareness of basic life support among Saudi dental students and interns. 521–525. https://doi.org/10.4103/ejd.ejd
Albrecht, S. L. (2012). Job resources and employee engagement in a Chinese context : the mediating role of job meaningfulness , felt obligation and positive mood. Business and Emerging Market, 4(4).
AlKasim, M. A. (2019). perceived organizational support dengan employee engagement pada karyawan. Psikoislamedia Jurnal Psikologi, 4, 185–194.
Alshaabani, A., Naz, F., & Magda, R. (2021). Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary : Employee Engagement and Affective Commitment as Mediators. July. https://doi.org/10.3390/su13147800
Anwar, R., & Yuniasanti, R. (2024). hubungan antara perceived organizational support dengan employee engagement pada karyawan. Jurnal Penelitian Dan Pemikiran Psikologi, 19(1), 1–11. https://journal.umg.ac.id/index.php/psikosains
Babin, B. J., & Anderson, R. E. (n.d.). on Multivariate Data Analysis Joseph F . Hair Jr . William C . Black Seventh Edition.
Baumruk, R. (2020). The missing link : The role of employee engagement in business success. January 2004. https://www.researchgate.net/publication/284674471%0AThe
Borman, W. C. (1993). Beyond task performance: the concept of organizational citizenship performance. 12–18.
Bustari, I., & Rasyid, R. (2019). Effect of Organizational Justice , Perceived Organizational Support and Employee Engagement to Employee Organizational Citizenship Behavior of Regional Secretariat of West Sumatra Province. 97(Piceeba), 757–765.
Demerouti, E., Bakker, A. B., & Gevers, J. M. P. (2015). Eindhoven University of Technology – The Netherlands Eindhoven University of Technology – The Netherlands. Journal of Vocational Behavior. https://doi.org/10.1016/j.jvb.2015.09.001
Devi, sentia putri, tahany nabila. (2025). Strategi Menciptakan Budaya Dan Iklim Organisasi Yang Positif. Jurnal Ilmu Manajemen Dan Pendidikan, 02(01), 315–321. https://jurnal.kopusindo.com/index.php/jimp/index%0AE-ISSN
Dharmasri, V. dan. (2015). Perceived organisational support , job involvement and turnover intention in lean production in Sri Lanka. December. https://doi.org/10.1007/s00170-010-3099-z
Doll, W. J., & Deng, X. (2004). The Meaning and Measurement of User Satisfaction : A Multigroup Invariance The Meaning and Measurement of User Satisfaction : A Multigroup Invariance Analysis of the End-User Computing. June. https://doi.org/10.1080/07421222.2004.11045789
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived Supervisor Support : Contributions to Perceived Organizational Perceived Supervisor Support : Contributions to Perceived Organizational Support and Employee Retention. November 2015. https://doi.org/10.1037//0021- 9010.87.3.565
Firmansyah, A., & Junaedi, I. W. R. (2022). The e ect of perceived organizational support on organizational citizenship behavior and organizational commitment inpublic health center during COVID- pandemic. May 2020.
Frank, & Otoo, K. (2024). Does employee engagement mediate the nexus of job resource and employee turnover intentions ? 1(2), 130–170. https://doi.org/10.1108/IIMTJM-10-2023-0032
Gorji, H. A., Etemadi, M., & Hoseini, F. (2014). Perceived organizational support and job involvement in the Iranian health care system: A case study of emergency room nurses in general hospitals. Journal of Education and Health Promotion, 3(June). https://doi.org/10.4103/2277-9531.134760
Gozali, D. (2023). extra role behavior of the appratus in the emplementation of the peraturan gubernur provinsi dki jakarta nomor 115 tahun 2016 concerning ketuk pintu layani dengan hati program. Jurnal Administrasi, 21(1), 449–474.
Gunawan, A. (2024). Factors affecting organizational citizenship behavior of budget hotel employees in Indonesia : Examining the mediating role of work engagement and affective commitment. https://doi.org/10.21511/ppm.22(1).2024.44
Haider, A. K., Abbasi, A. S., & Alvi, R. (2014). relationship of perceived organizational support and employee engagement. 26(2), 951–954.
Hair, Gabriel, L. D. S., Junior, B., & Hair, J. F. (2019). Development and validation of attitudes measurement scales : fundamental and practical aspects. https://doi.org/10.1108/RAUSP-05-2019-0098
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM : Indeed a silver bullet PLS- SEM : Indeed a Silver Bullet. February 2014. https://doi.org/10.2753/MTP1069- 6679190202
Islam, T., & Tariq, J. (2018). Learning organizational environment and extra-role behaviors. https://doi.org/10.1108/JMD-01-2017-0039
Jehanzeb. (2023). Mediating Effects of Organizational Commitment on Organizational Citizenship Behavior in Contract Nurses. 5.
Johannes, K., Voordijk, J. T., Ph, D., Adriaanse, A. M., Ph, D., Aranda-mena, G., & Ph,
D. (2021). Identifying Maturity Dimensions for Smart Maintenance Management of Constructed Assets : A Multiple Case Study. 147(9). https://doi.org/10.1061/(ASCE)CO.1943-7862.0002112
Kahn, william A. (1990). psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 692–724.
Kainde, L. L., & Pagala, L. (2022). The Effect of Compensation and Performance Appraisal on Employee Performance through Employee Engagement at PT . Agincourt Resources Pengaruh Kompensasi dan Penilaian Kinerja terhadap Employee Performance melalui Employee Engagement di PT . Agincourt Resources. 2(12), 4107–4117.
Kao, J., Cho, C., & Kao, R. (2023). Perceived organizational support and organizational citizenship behavior – A study of the moderating effect of volunteer participation motivation , and cross-level effect of transformational leadership and organizational climate. February, 1–15. https://doi.org/10.3389/fpsyg.2023.1082130
Koodamara, N. K., Rao, M. U., Prabhu, S., & Noronha, S. F. (2019). Role of Procedural Justice and Organizational Trust on Organizational Citizenship Behavior among IT Employees Role of Procedural Justice and Organizational Trust on Organizational Citizenship Behavior among IT Employees. December.
Kuenzi, M., & Schminke, M. (2009). Assembling Fragments Into a Lens: A Review, Critique, and Proposed Research Agenda for the Organizational Work ClimateLiterature. Journal of Management. https://doi.org/10.1177/0149206308330559 Malkawi, E. (2018). The Relationship Between Antecedents of Employee Engagement & Employee Engagement in Banking Sector The Relationship Between Antecedents of Employee Engagement & Employee Engagement in Banking Sector. April 2017. https://doi.org/10.3968/9322
Mejalli, R. (2020). Organizational Climate and Employee Engagement. Jurnal College of Social and Behavioral Sciences This. https://scholarworks.waldenu.edu/dissertations
Ogechukwu, N. N., Ezimma, N., Patrick, O., & Centre, F. R. (2021). Organizational climate and employee engagement of micro-finance banks in South-. 1(2), 159– 176.
Onon. (2022). The influence of organizational climate and motivation on organizational citizenship behavior ( OCB ) through employee job satisfaction. 07(02), 183–196.
Onyekwelu. (2021). Organizational climate and employee engagement : A commercial bank perspective in Southeast Nigeria. February. https://doi.org/10.35912/amor.v2i3.805
Organ, D., & Near, J. P. (2015). Organizational citizenship behavior : Its nature & antecedents. March. https://doi.org/10.1037/0021-9010.68.4.653
Panaccio, A., Henderson, D. J., Liden, R. C., & Wayne, S. J. (2014). Toward an Understanding of When and Why Servant Leadership Accounts for Toward an Understanding of When and Why Servant Leadership Accounts for Employee Extra-Role Behaviors. Journal of Business and Psychology, 30(4), 657–675. https://doi.org/10.1007/s10869-014-9388-z
Peter. (2015). Meta-analytical review of the antecedents and consequences of in-role and extra-role behavior.
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors : A Critical Review of the Theoretical and Future Research. 26(3), 513–563.
Purnomo, I. T. (2019). Efektivitas Kepemimpinan Konsiderasi terhadap Employee Engagement di Rumah Singgah Yayasan Mahanaim. 1(2), 148–155.
Putra, danang siaga. (2013). Correlation between Perceived Organizational Support with Organizational Citizenship Behavior at PT Enseval Putera Megatrading transportation division Sidoarjo branch. Jurnal Psikologi Industri Dan Organisasi, 2(1).
Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support : A Review of the Literature. 87(4), 698–714. https://doi.org/10.1037//0021-9010.87.4.698
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational Climate and Culture. https://doi.org/10.1146/annurev-psych-113011-143809
Silalahi, riswan. (2020). pengaruh organizational climate terhadap kepuasan kerja karyawan kantor ptpn v kebun tandun. Manajemen Sumber Daya Manusia.
Slack. (2015). Exploring employee engagement with (corporate) social responsibility: A Social Exchange perspective on organisational participation.
Srimulyani, V. A. (2016). analisis pengaruh integrative leadership terhadap organizational justice, employee engagement dan organizational citizenship behavior. Jurnal Manajemen Teori Dan Terapan, 2, 128–144.
Srimulyani, V. A. (2022). Organizational culture as a mediator of credible leadership influence on work engagement: empirical studies in private hospitals in East Java, Indonesia. https://doi.org/10.1057/s41599-022-01289-zStoner, J. (2011). The role of identity in extra-role behaviors : development of a conceptual model. Journal of Managerial Psychology, February. https://doi.org/DOI: 10.1108/02683941111102146
Truss. (2014). The Future of Engagement Thought Piece Collection.
Wardono, G., Moeins, A., & Sunaryo, W. (2022). influence of organizational climate on ocb and employee engagement. Journal of World Science, 1. https://doi.org/DOI: 10.36418/ jws.v 1i8.77
Williams, N. J., Haimes, E. M. B., Schriger, S. H., & Beidas, R. S. (2022). Linking organizational climate for evidence ‑ based practice implementation to observed clinician behavior in patient encounters : a lagged analysis. Implementation Science Communications, 1–14. https://doi.org/10.1186/s43058-022-0039
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Author
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Jurnal Lentera Bisnis disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
Berdasarkan ciptaan pada https://plj.ac.id/ojs/index.php/jrlab
