PENGARUH BEBAN KERJA, STRES KERJA, DAN WORK-FAMILY CONFLICT TERHADAP BURNOUT PEGAWAI KPP PRATAMA SIDOARJO SELATAN

Ni Made Ayu Mega Pratiwi Widayanti; Sri Rahayu; Anita Kartika Sari

doi:10.34127/jrlab.v15i2.2417

Authors

Ni Made Ayu Mega Pratiwi Widayanti STIE Mahardhika
Sri Rahayu STIE Mahardika
Anita Kartika Sari STIE Mahardika

DOI:

https://doi.org/10.34127/jrlab.v15i2.2417

Keywords:

Workload, Job Stress, Work-Family Conflict, Burnout

Abstract

This study aims to analyze the effects of workload, job stress, and work-family conflict on employee burnout at the Sidoarjo Selatan Primary Tax Office. This study employed a quantitative approach with a causal associative design. The population consisted of 100 employees, while a sample of 80 respondents was determined using the Slovin formula with a 5% margin of error. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression with SPSS. The results show that workload has a positive and significant effect on burnout (B = 0.402; β = 0.647; t = 10.142; p < 0.001). Job stress has a positive and significant effect on burnout (B = 0.158; β = 0.221; t = 3.456; p = 0.001). Work-family conflict also has a positive and significant effect on burnout (B = 0.346; β = 0.407; t = 6.397; p < 0.001). Simultaneously, the three variables significantly affect burnout (F = 58.459; p < 0.001). The adjusted R-squared value of 0.686 indicates that the model explains 68.6% of the variation in burnout, while the remaining 31.4% is explained by other factors. Workload is the most dominant variable based on its standardized beta coefficient. These findings emphasize the importance of managing workload, controlling job stress, and supporting the balance between work and family roles to prevent employee burnout.

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