PENGARUH EMPLOYEE VOICE DAN PSYCHOLOGICAL SAFETY TERHADAP INNOVATIVE WORK BEHAVIOR MELALUI ANALYSIS PARALYSIS SEBAGAI VARIABEL MEDIASI PADA PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I

Dheni Prasetyo; Sri Rahayu; Rifda Fitrianty

doi:10.34127/jrlab.v15i2.2427

Authors

Dheni Prasetyo STIE Mahardhika
Sri Rahayu STIE Mahardika
Rifda Fitrianty STIE Mahardika

DOI:

https://doi.org/10.34127/jrlab.v15i2.2427

Keywords:

Employee Voice, Psychological Safety, Analysis Paralysis, Innovative Work Behavior

Abstract

This study aims to analyze the effects of employee voice and psychological safety on innovative work behavior through analysis paralysis as a mediating variable among employees of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. Hypothesis testing was conducted through bootstrapping with 500 subsamples. The results show that employee voice and psychological safety have negative and significant effects on analysis paralysis. Analysis paralysis has a negative and significant effect on innovative work behavior. Employee voice and psychological safety have positive and significant effects on innovative work behavior. Analysis paralysis partially mediates the effects of employee voice and psychological safety on innovative work behavior. These findings indicate that employees’ innovative behavior can be strengthened by providing greater opportunities to express ideas, fostering psychological safety, and reducing excessive analysis in decision-making.

References

Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056

Blau, P. M. (1964). Exchange and power in social life. John Wiley & Sons.

Botha, L., & Steyn, R. (2022). Employee voice and innovative work behaviour. Cogent Psychology, 9(1), Article 2080323. https://doi.org/10.1080/23311908.2022.2080323

Carmichael, M. (2024, March 6). Do you overthink? How to avoid analysis paralysis in decision making. ISACA. https://www.isaca.org/resources/news-and-trends/newsletters/atisaca/2024/volume-5/how-to-avoid-analysis-paralysis-in-decision-making

De Jong, J. P. J., & Den Hartog, D. N. (2010). Measuring innovative work behaviour. Creativity and Innovation Management, 19(1), 23–36. https://doi.org/10.1111/j.1467-8691.2010.00547.x

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands–resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499

Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999

Edmondson, A. C., & Bransby, D. P. (2023). Psychological safety comes of age: Observed themes in an established literature. Annual Review of Organizational Psychology and Organizational Behavior, 10, 55–78. https://doi.org/10.1146/annurev-orgpsych-120920-055217

Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 1, 23–43. https://doi.org/10.1146/annurev-orgpsych-031413-091305

Ghozali, I. (2016). Aplikasi analisis multivariate dengan program IBM SPSS 23. Badan Penerbit Universitas Diponegoro.

Ghozali, I., & Latan, H. (2015). Partial least squares: Konsep, teknik, dan aplikasi menggunakan program SmartPLS 3.0. Badan Penerbit Universitas Diponegoro.

Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). SAGE Publications.

Kyambade, M., Namuddu, R., Mugambwa, J., & Namatovu, A. (2024). Psychological safety and innovative work behavior: Does socially responsible leadership matter? SEISENSE Business Review, 4(1), 1–13. https://doi.org/10.33215/6gahb262

Liang, J., Farh, C. I. C., & Farh, J. L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(1), 71–92. https://doi.org/10.5465/amj.2010.0176

Lin, Q. (2023). Transformational leadership and innovative work behavior: The role of identification, voice, and innovation climate. International Journal of Hospitality Management, 113, Article 103521. https://doi.org/10.1016/j.ijhm.2023.103521

Miao, R., Lu, L., Cao, Y., & Du, Q. (2020). The high-performance work system, employee voice, and innovative behavior: The moderating role of psychological safety. International Journal of Environmental Research and Public Health, 17(4), Article 1150. https://doi.org/10.3390/ijerph17041150

Morrison, E. W. (2014). Employee voice and silence. Annual Review of Organizational Psychology and Organizational Behavior, 1, 173–197. https://doi.org/10.1146/annurev-orgpsych-031413-091328

Noerchoidah, N., Istikhoroh, S., Harjanti, D., Wijayadne, D. R., & Wibowo, T. S. (2025). Employee voice, authentic leadership, innovative work behavior, and psychological empowerment: A multilevel moderated mediation. Jurnal Aplikasi Bisnis dan Manajemen, 11(3), 1011–1024. https://doi.org/10.17358/jabm.11.3.1011

Reale, C., Salwei, M. E., Militello, L. G., Weinger, M. B., Burden, A., Sushereba, C., Torsher, L. C., Andreae, M. H., Gaba, D. M., McIvor, W. R., Banerjee, A., Slagle, J., & Anders, S. (2023). Decision-making during high-risk events: A systematic literature review. Journal of Cognitive Engineering and Decision Making, 17(2), 188–212. https://doi.org/10.1177/15553434221147415

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). John Wiley & Sons.

Srirahayu, D. P., Ekowati, D., & Sridadi, A. R. (2023). Innovative work behavior in public organizations: A systematic literature review. Heliyon, 9(2), Article e13557. https://doi.org/10.1016/j.heliyon.2023.e13557

Sugiyono. (2018). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Yusuf, M. P., & Etikariena, A. (2023). Perilaku kerja inovatif pada perusahaan rintisan: Peran kepemimpinan inklusif, keamanan psikologis, dan pemberdayaan psikologis. Gadjah Mada Journal of Psychology, 9(1), 123–144. https://doi.org/10.22146/gamajop.78672

Zhao, X., Lynch, J. G., Jr., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197–206. https://doi.org/10.1086/651257