ANALISIS HARGA TIKET DAN FASILITAS TRANSAKSI TERHADAP KEPUASAN PENUMPANG KERETA API BANDARA SOEKARNO HATTA
DOI:
https://doi.org/10.34127/jrlab.v8i2.292Abstract
In the era of transportation development and technological sophistication, people tend to choose fast and affordable transportation. To meet the needs of the people the Soekarno Hatta Airport Railway has officially operated. Some problems have been complained by passengers, namely regarding ticket prices and facilities. The influence of Ticket Prices on the satisfaction of railroad passengers of Seekarno Hatta Jakarta Airport based on statistical results can be said that the passengers of Soekarno Hatta Jakarta Airport Railroad have a significant partial satisfaction for using Airport Railway in accordance with the Ticket Prices that have been paid. Satisfaction with ticket prices paid is due to affordable prices, benefits received, suitability to facilities, distance traveled, travel time. The effect of the Facility on the satisfaction of railroad passengers of Soekarno Hatta Jakarta Airport based on statistical results can be said that Soekarno Hatta Jakarta Airport Railway passengers have a significant partial satisfaction for using Airport Railway in accordance with the Facilities received. Satisfaction with facilities received such as parking lots, waiting rooms, free toilets, places of worship, supporting facilities. While the Effect of Ticket Prices and Facilities on the satisfaction of railroad passengers of the Soekarno Hatta Jakarta Airport based on statistical results it can be said that the passengers of the Jakarta Soekarno Hatta Airport Train have significant simultaneous satisfaction to use the Soekarno Hatta Airport Jakarta Train in accordance with Ticket Prices, Facilities and Ease Perceptions Transaction. The satisfaction of Soekarno Hatta Airport Railroad passengers on Ticket Prices, Facilities and Transaction Ease Perceptions that are jointly felt are satisfaction of punctuality, satisfaction of completeness of facilities, satisfaction of price suitability, satisfaction of departure schedules, and satisfaction of functions and facilities.
Keywords: Airport Railway, Satisfaction, Ticket Prices, Facilities
References
Anggraini, Rila.2015. Pengaruh Persepsi Kemudahan Penggunaan dan Persepsi Kegunaan Terhadap Niat Untuk Menggunakan dan Penggunaan Aktual Layanan Jejaring Sosial Berbasis Lokasi (Studi pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Brawijaya Malang). Jurnal Ekonomi dan Bisnis Universitas Brawijaya Malang
Apriyadi. Dede. 2017. Analisis pengaruh ketepatan waktu, fasilitas dan harga tiket terhadap kepuasan penumpang kereta api di stasiun purwosari. Jurnal Magistra
Arikunto, Suharsimi. 2006. Prosedur Penelitian:Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Budianto, Aris. 2014. Pengaruh Ketepatan waktu, kualitas pelayanan dan fasilitas terhadap kepuasan masyarakat pengguna kereta api masal cepat Surabaya. Jurnal Ilmu Administrasi Negara Surabaya
Hermansyah, Arie.2014. Analisis pengaruh kualitas pelayanan pembelian tiket dan harga tiket murah terhadap kepuasan konsumen pada maskapai penerbangan berbudget murah. Jurnal Universitas Bakri
Inten, Gusti Putu Ayu. 2016. Persepsi Biro perjalanan wisata terhadap kenaikan harga tiket masuk menuju taman nasional Bali Barat. Jurnal Destinasi Wisata Vo.4, No.1
Triantoro, Kurnia et all. 2015. Pengaruh kualitas pelayanan dan harga terhadap kepuasan pelanggan pengguna jasa kereta api Manoreh kelas ekonomi studi kasus pada PT KAI DAOP IV Semarang. Diponegoro Journal of social and political of science
Toriq, Muhammad. 2014. Pengaruh fasilitas dan kualitas layanan terhadap kepuasan penggan pada SPBU Pertamina 54.612.64 Sidoarjo. Jurnal Ilmu Riset Manajeman Surabaya
Srijani, Ninik & Achmad Sukma Hidayat. 2017. Pengaruh fasilitas terhadap kepuasan pelanggan di Aston Madiun Hotel & Conference Center. Jurnal Penelitian Ilmu Ekonomi WIGA
Susanti, Desi.2017. Pengaruh faktor kepercayaan, kualitas layanan, dan fasilitas terhadap kepuasan pelanggan kereta api. Jurnal Ilmu dan Riset Manajemen. STIESIA
Downloads
Published
Issue
Section
License
Jurnal Lentera Bisnis disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
Berdasarkan ciptaan pada https://plj.ac.id/ojs/index.php/jrlab
