ANALISIS CITRA MEREK DAN SIKAP KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN PADA APLIKASI MAKANAN ONLINE (Studi Kasus Pelanggan Aplikasi Go Food, Grab Food, Shopee Food)

Authors

  • Yunita Indriany Politeknik LP3I Jakarta
  • Sri Hastuti Politeknik LP3I Jakarta
  • Dwi Indrisetno P.V Politeknik LP3I Jakarta

DOI:

https://doi.org/10.34127/jrlab.v11i2.539

Abstract

This study aims to determine and analyze the effect of brand image and consumer attitudes on purchasing decisions, either partially or simultaneously on the Online Food Application (Go Food, Grab Food, Shopee Food). The type of research used is the quantitative approach. The population in this study are users of online food applications (Go Food, Grab Food, Shope Food). The sampling technique used was purposive sampling method, namely that the data was selected based on certain criteria. Based on the predetermined criteria, the sample of 130 respondents was obtained. The data analysis method used was multiple linear regression analysis (SPSS). The results of this study indicate that: (1) Brand Image (X1) partially has the significant effect on purchasing decisions as it is evidenced by the results with a significance t of 0.001; (2) Consumer Attitudes (X2) partially have the significant effect on purchasing decisions, this is evidenced by the results of the significance t of 0.000; Simultaneously, Brand Image, and Consumer Attitudes have the significant effect on purchasing decisions as it is evidenced by the results of the significance F of 0.000 which is less than 0.05.

Keywords: Brand Image, Consumer Attitude, Purchase Decision

References

Abderahman, Kaesar Fallesy.2020. Pengaruh Harga, Promosi, Dan Citra Merek Terhadap Keputusan Penggunaan Aplikasi Grab-Food Indonesia (Studi pada Mahasiswa Universitas Brawijaya Kota Malang yang Menggunakan Aplikasi Grab-Food). Jurnal Ilmiah Mahasiswa FEB.vol 8. No.2.https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/6552. tgl Akses Jurnal 28 Desember 2021.

As’alul Maghfiroh, Zainul Arifin, dan Sunarti (2016). Pengaruh Citra Merek Terhadap Minat Beli dan Keputusan Pembelian pada Perdana Indosat Ooredoo. Jurnal, Universitas Brawijaya Malang.

Berkowitz (2002) “ Marketing, Third Edition. Irwin. Boston

Bilson Simamora (2004), Panduan Riset Perilaku Konsumen “. Jakart: PT. Gramedia Pustaka Utama

Ghozali, Imam. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS 19. Semarang: Badan Penerbit Universitas Diponegoro.

Intan, Novita.2021. ‘ Survei: 70 Persen Masyarakat Gemar Pesan Makanan Online”.Republika.co.id.https://www.republika.co.id/berita/qpiz7j335/survei-70-persen-masyarakat-gemar-pesan-makanan-online. Tgl Akses 27 September 2021.

Keller, K.L. 1993. “Conceptualizing, Measuring, and Managing Customer-based Brand Equity.”Journal of Marketing, 57 (1): 1-22.

Kotler dan Amstrong. 2008. Prinsip-prinsip Pemasaran. Jilid 1 dan 2.Edisi 12. Jakarta: Erlangga.

Kotler Philip, Armstrong gary. 2012. Principle of Marketing. Boston; Pearson Education. Kotler Philip,

Kotler, 2009. Prinsip-prinsip pemasaran. Jakarta : Erlangga

Kotler, Philip, “Manajemen Pemasaran”, Edisi 13.“Manajemen Pemasaran Perspektif Asia”, Buku Dua, Edisi Pertama, Andy, Yogyakarta, 2012’

Loudon, D.L, dan Della Bitta, A.J, 1993, Consumer Behavior: Concepts and Application, Singapore: Mc.Grow-Hill, Inc

Peter J. Paul dan Jerry C. Olson. 2000. Consumer Behavior Jilid II diterjemahkan oleh Damos Sihombing. Jakarta : Erlangga.

Schiffman & Kanuk. 2004. Perilaku Konsumen (edisi 7). Jakarta: Prentice Hall.

Schiffman and Lazar Kanuk. 2000. Costumer Behaviour. Internasional Edition. Prentice Hall. New Jersey

Schiffman dan Kanuk. 2007. Perilaku Konsumen. Edisi Kedua, Jakarta: PT. Indeks Gramedia

Setiadi, Nugroho J. 2003, Perilaku Konsumen. Jakarta: Kencana.

Teddy, Anthonius, Amanda Zuliestiana Dinda. (2020).Penelitian Merek, Harga, Dan Kualitas Produk Terhadap Keputusan Pembelian Melalui Aplikasi Gofood Di Kota Bandung.eProceedings of Managements.Vol7.No.3.https://openlibrarypublications.tekomuniuniversity.ac.id/index.php/management/article/view/13766/13508. Tgl akses 25 November 2021

Wijaya, Tony. (2018), Manajemen Kualitas Jasa, Edisi Kedua, Jakarta: PT.Indeks

Downloads

Published

2022-05-31