PENGARUH UMPAN BALIK POSITIF PEMIMPIN DAN PENILAIAN KINERJA TERHADAP PERILAKU INOVATIF KARYAWAN: PERAN MEDIASI PERILAKU SUARA DAN OTONOMI PEKERJAAN
DOI:
https://doi.org/10.34127/jrlab.v11i3.653Abstract
This study aims to examine the effect of positive leader feedback and performance appraisal on employee innovative behavior mediated by voice behavior and job autonomy. The sample in this study involved 140 respondents who are employees in manufacturing, distribution and service companies. This study uses a quantitative approach which then uses primary data obtained from the results of filling out questionnaires via google form. The data were analyzed using data processing techniques using the Lisrel Structural Equation Model (SEM) method. Based on the results of the analysis in this study, it is known that innovative behavior can be influenced by positive feedback from leaders and performance appraisals which are proven to be mediated by voice behavior and job autonomy. It is thus concluded that positive feedback from leaders and performance appraisals has an important role in encouraging employees to behave innovatively supported by communication from employees through voice behavior and job autonomy.
Keywords: Leader Positive Feedback(LPF), Performance Appraisal(PA), Innovative Behavior(IB), Voice Behavior(VB), Job Autonomy(JA).
References
Aguinis, H., Gottfredson, R. K., & Joo, H. (2012). Using performance management to win the talent war. Business Horizons, 55(6), 609–616. https://doi.org/10.1016/j.bushor.2012.05.007
Ahmed, I., & Sattar, A. (2018). The Influence of Justice Perceptions on Performance Appraisal Reactions in Telecom Sector of Pakistan Ijaz Ahmed 1 and Abdul Sattar 2. 8(1), 86–100.
Anderson, N., Potocnik, K., & Zhou, J. (2014). Innovation and Creativity in Organizations: A State-of-the-Science Review, Prospective Commentary, and Guiding Framework. Journal of Mana, 20(10), 1–37.
Andreeva, T., & Sergeeva, A. (2016). The more the better or is it? The contradictory effects of HR practices on knowledge-sharing motivation and behaviour. 26(2), 151–171. https://doi.org/10.1111/1748-8583.12100
Andreeva, T., Vanhala, M., Sergeeva, A., Amsterdam, V. U., Ritala, P., Kianto, A., & Winne, D. (2017). When the fit between HR practices backfires: Exploring the interaction effects between rewards for and appraisal of knowledge behaviours on innovation. 27(2), 209–227. https://doi.org/10.1111/1748-8583.12133
Bak, H. U. (2020). Supervisor Feedback and Innovative Work Behavior: The Mediating Roles of Trust in Supervisor and Affective Commitment. Frontiers in Psychology, 11(September), 1–12. https://doi.org/10.3389/fpsyg.2020.559160
Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources model: State of the art. In Journal of Managerial Psychology (Vol. 22, Issue 3, pp. 309–328). https://doi.org/10.1108/02683940710733115
Bandura, A., & Jourden, F. J. (1991). Self-regulatory mechanisms governing the impact of social comparison on complex decision making. Journal of Personality and Social Psychology, 60(6), 941–951. https://doi.org/10.1037//0022-3514.60.6.941
Bashshur, R. M., & Oc, B. (2015). When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations. Journal of Management, 20, 1–25.
Battistelli, A., Montani, F., & Carlo, O. (2011). The impact of feedback from job and task autonomy in the relationship between dispositional resistance to change and innovative work behaviour. European Journal of Work and Organizational Psychology, 22(1), 26–41.
Bednall, T. C., Sanders, K., & Runhaar, P. (2014). Informal Learning activities. 13(1), 45–61.
Bos-Nehles, A., Renkema, M., & Janssen, M. (2017). HRM and innovative work behaviour: a systematic literature review. Personnel Review, 46(7), 1228–1253. https://doi.org/10.1108/PR-09-2016-0257
Breaugh, J. A. (1985). The Measurement of Work Autonomy. Human Relations, 38, 551–570.
Bysted, R., & Hansen, J. (2015). Comparing Public Annd Private Sector Employees'Innovative Behavior Understanding the role of job and organizational characteristics, job types, and subsectors. 17, 698–717.
Canet-Giner, T., Redondo-Cano, A., Saorín-Iborra, C., & Escribá-Carda, N. (2020). Impact of the perception of performance appraisal practices on individual innovative behavior. European Journal of Management and Business Economics, 29(3), 277–296. https://doi.org/10.1108/EJMBE-01-2019-0018
Clausen, T., Pedersen, L. R. M., Andersen, M. F., Theorell, T., & Madsen, I. E. H. (2021). Job autonomy and psychological well-being: A linear or a non-linear association? European Journal of Work and Organizational Psychology, 00(00), 1–11. https://doi.org/10.1080/1359432X.2021.1972973
Cook, & Crossman. (2004). Satisfaction with performance appraisal systems A study of role perceptions. Journal of Managerial Psychology, 19(5), 526–541.
Dauda, Y. (2018). A Review of Performance Appraisal Systems in Different Countries: The UK, India, South Africa and Ghana. International Journal of Applied Environmental Sciences, 13(2), 203–221. http://www.ripublication.com
De Leede, J., & Looise, J. K. (2005). Innovation and HRM: Towards an integrated framework. Creativity and Innovation Management, 14(2), 108–117. https://doi.org/10.1111/j.1467-8691.2005.00331.x
Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? In Academy of Management Journal (Vol. 50, Issue 4, pp. 869–884). https://doi.org/10.5465/AMJ.2007.26279183
Escriba-Carda , Balbastre-benavent, F., Canet-giner, M. T., & Escrib, N. (2016). Employees ’ perceptions of high-performance work systems and innovative behaviour : The role of exploratory learning. European Journal of Management and Business Economics, 1–9. https://doi.org/10.1016/j.emj.2016.11.002
Eunju, C., Douglas, J. A. D., & Kwangsu, O. S. & M. (2018). Effects of Positive and Negative Feedback Sequence on Work Performance and Emotional Responses. Journal of Organizational Behavior Management, 38, 97–115.
Gagné, M., & Deci, E. L. (2005). Self-Determination Theory – Organizations and Work. Journal of Organizational Behavior, 26(June 2004), 331–362.
Gözükara, İ., & Çolakoğlu, N. (2016). The Mediating Effect of Work Family Conflict on the Relationship between Job Autonomy and Job Satisfaction. Procedia - Social and Behavioral Sciences, 229, 253–266. https://doi.org/10.1016/j.sbspro.2016.07.136
Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60(2), 159–170. https://doi.org/10.1037/h0076546
Hair, Black, J., Babin, W. C., Anderson, B. J. &, & E., R. (2014). Pearson - Multivariate Data Analysis, 7/E - Joseph F. Hair, Jr, William C. Black, Barry J. Babin & Rolph E. Anderson. Pearson New International Edition, 816.
Ismail, H. N., & Rishani, M. (2018). The Relationships Among Performance Appraisal Satisfaction, Career Development and Creative Behavior. The Journal of Developing Areas, 52(3), 109–124. https://doi.org/10.1353/jda.2018.0040
Janssen, O. (2000). Job demands, perceptions of effort-reward fairness nd innovative work behavior. Journal of Occupational and Organizational Psychology, 73, 287–302.
Jaworski J. Bernard, K. K. A. (1991). Supervisory Feedback: Alternative Types and Their Impact On Salespeople’s Performance and Satisfaction. Journal of Marketing Research, 28, 190–201. https://doi.org/doi.org/10.1177/002224379102800206
Jeffrey, L. A. (1998). Predicting Voice Behavior In Work Groups. Journal Of Applied Psychology, 83(6), 853–868. https://doi.org/doi.org/10.1037/0021-9010.83.6.853
Jeroen, J. de P. ., & Deanne, H. D. N. (2007). How Leaders Influence Employees Innovative Behaviour. European Journal Of Innovation Management, 10(1), 41–64.
Jiménez-Jiménez, D., & Sanz-Valle, R. (2005). Innovation and human resource management fit: An empirical study. International Journal of Manpower, 26(4), 364–381. https://doi.org/10.1108/01437720510609555
Jung, K. B., Kang, S. W., & Choi, S. B. (2020). Empowering leadership, risk-taking behavior, and employees’ commitment to organizational change: The mediated moderating role of task complexity. Sustainability (Switzerland), 12(6). https://doi.org/10.3390/su12062340
Keeping, & Levy. (2000). Performance Appraisal Reactions: Measurement, Modeling, and Method Bias. Journal of Applied Psychology, 85(5), 708–723.
Kinyili, & Nzioki. (2020). Influence Of Performance Appraisal On Employees Productivity In The Departement Of National Registration Buraeu Nairobi County, kenya . 35–41.
Klein, H. J., & Kim, J. S. (1998). A field study of the influence of situational constraints, leader-member exchange, and goal commitment on performance. In Academy of Management Journal (Vol. 41, Issue 1, pp. 88–95). https://doi.org/10.2307/256900
Lee, W. R., Choi, S. B., & Kang, S. W. (2021). How leaders’ positive feedback influences employees’ innovative behavior: The mediating role of voice behavior and job autonomy. Sustainability (Switzerland), 13(4), 1–13. https://doi.org/10.3390/su13041901
Liang, J., Farh, C. I. C., & Farh, J. L. (2012). Psychological antecedents of promotive and prohibitive Voice: A two-wave examination. Academy of Management Journal, 55(1), 71–92. https://doi.org/10.5465/amj.2010.0176
Liu, C., Paul, S. E., & Steve, J. M. (2005). The relation of job control with job strains: A comparison of multiple data sources. Journal of Occupational and Organizational Psychology, 78, 325–336.
Liu, W., Zhu, R., & Yang, Y. (2010). I warn you because I like you: Voice behavior, employee identifications, and transformational leadership. In Leadership Quarterly (Vol. 21, Issue 1, pp. 189–202). https://doi.org/10.1016/j.leaqua.2009.10.014
Nisar, A., Abid, G., Elahi, N. S., Athar, M. A., & Farooqi, S. (2020). Impact of compassion on voice behavior: A moderated mediation model. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18. https://doi.org/10.3390/joitmc6040148
Niu, H. (2014). Is innovation behavior congenital ? Enhancing job satisfaction as a moderator. https://doi.org/10.1108/PR-12-2012-0200
Nokes, K. N. (1986). Assessing the work environment. The Journal of Nursing Administration, 16(4), 1154–1184.
Parish, J. ., Cadwallader, S., & Busch, P. (2008). Want to, need to, ought to employee commitment to organizational change. Journal of Organizational Change Management, 21(1), 32–52.
Pusaka, S., Nurahman, N., Indradewa, R., & Negoro, A. (2021). The Effect of Coworker Trust, Transformational Leadership and Job Stress on Organizational Cynicism During the Covid-19 Pandemic. American International Journal of Business Management (AIJBM), 4(September), 90–99.
Rabenu, E., Tziner, A., Oren, L., Sharoni, G., & Vasiliu, C. (2018). HR Strength as a Mediator or a Moderator in the Relationship between HR Practices and Organizational Innovation? The Romanian Study. JEEMS Journal of East European Management Studies, 23(2), 203–233. https://doi.org/10.5771/0949-6181-2018-2-203
Radaelli, G., Lettieri, E., Mura, M., & Spiller, N. (2014). Knowledge sharing and innovative work behaviour in healthcare: A micro-level investigation of direct and indirect effects. Creativity and Innovation Management, 23(4), 400–414. https://doi.org/10.1111/caim.12084
Scott, S. G., & Bruce, R. A. (1994). Determinants Of Innovative Behavior : A Path model Of Individual Innovation In The WorkPlace. 37.
Sharma, A., & Sharma, T. (2017). HR analytics and performance appraisal system: A conceptual framework for employee performance improvement. Management Research Review, 40(6), 684–697. https://doi.org/10.1108/MRR-04-2016-0084
Steelman. (2004). The Feedback Environment Scale: Construct Definition Measurement And Validation. Educational and Psychological Measurement, 1, 165–184.
Sudin, S., Appraisal, P., & Satisfaction, E. (2011). Fairness of and Satisfaction With Performance. Journal for Applied Research, 1(4), 1239–1257.
Takeuchi, R., Chen, Z., & Cheung, S. Y. (2012). Applying uncertainty management theory to employee voice behavior: An integrative investigation. Personnel Psychology, 65(2), 283–323. https://doi.org/10.1111/j.1744-6570.2012.01247.x
Tan, C. L., & Nasurdin, A. M. (2011). Human resource management practices and organizational innovation: Assessing the mediating role of knowledge management effectiveness. Electronic Journal of Knowledge Management, 9(2), 155–167.
Thomas, N. H. W., & Daniel, F. C. (2012). Employee voice behavior: A meta‐analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33(2), 216–234.
Thompson, C. A., & Prottas, D. J. (2006). Relationships among organizational family support, job autonomy, perceived control, and employee well-being. Journal of Occupational Health Psychology, 11(1), 100–118. https://doi.org/10.1037/1076-8998.10.4.100
Thurlings, Arnoud, T. E., & Marjan, V. (2014). Toward a Model of Explaining Teachers’ Innovative Behavior: A Literature Review Marieke. Review of Educational Research, 85(3), 430–471.
Tummers, L., Steijn, B., Nevicka, B., & Heerema, M. (2018). The Effects of Leadership and Job Autonomy on Vitality: Survey and Experimental Evidence. Review of Public Personnel Administration, 38(3), 355–377. https://doi.org/10.1177/0734371X16671980
Van Dyne, L., & LePINE A., J. (1998). Helping And Voice Extra-Role Behaviors: Evidence Of Construct And Predictive Validity. Academy of Management Journal, 41(1), 108–119.
Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of Task Performance, Helping, Voice, and Organizational Loyalty on Performance Appraisal Ratings. Journal of Applied Psychology, 93(1), 125–139. https://doi.org/10.1037/0021-9010.93.1.125
Zeng, J., & Xu, G. (2020). How Servant Leadership Motivates Innovative Behavior : A Moderated Mediation Model.
Downloads
Published
Issue
Section
License
Jurnal Lentera Bisnis disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
Berdasarkan ciptaan pada https://plj.ac.id/ojs/index.php/jrlab