PENGARUH KOMUNIKASI PELAYANAN TERHADAP KEPUASAN MAHASISWA POLITEKNIK LP3I JAKARTA KAMPUS SUDIRMAN TANGERANG

Abstract

One indicator of the success of an educational institution is able to increase student satisfaction with the campus ministry. Therefore, in this study with reference to the institution LP3I Polytechnic Campus Sudirman Jakarta Tangerang is to determine whether there Influence Communication Services Satisfaction Polytechnic Student Campus LP3I Jakarta Sudirman Tangerang". Berifat associative study to determine the relationship between two variables, the approach used kuantitatf research methodology of data analysis using statistical methods. Using questionnaires with respondents instrument Polytechnic students LP3I Campus Sudirman Jakarta Tangerang. therein are closed questions Likert scale measurement. With the sampling technique used Non-Probability Sampling purposive sampling techniques in particular. Based on data analysis of student satisfaction can be seen the average yield of the satisfaction derived from the Polytechnic Campus LP3I Jakarta Sudirman Tangerang (academic, financial and C & P) average rate of 3:55 interpretation included in both criteria. Correlation test results showed 0.390 and refers to the product moment correlation table relationship or influence Communication Services LP3I Polytechnic Campus Sudirman Jakarta Tangerang (Education, Finance and C & P) Satisfaction Student influence is low.

Keywords : Service Communication, Student Satisfaction