IMPLEMENTASI FUNGSI MONITORING MELALUI KOMUNIKASI INTERNAL DALAM PERUSAHAAN

Abstract

The purpose of this writing is to find out the technical helpdesk communication in monitoring employees at perusahaan, to find out what obstacles are occurring and to find solutions to deal with these problems. The writing methodology used is a literature study consisting of supporting books, company data, and the internet as well as field studies at perusahaan. The results of this field study found technical helpdesk communication in monitoring employees at perusahaan, namely by using media including media wa groups, email, and telephone. In terms of obstacles, there are many trouble tickets that must be registered and the team's network signal in the field is unstable. The solution for the technical helpdesk communication strategy to employees is that if there are a lot of trouble tickets that must be registered, then coordinate with other technical helpdesks and if the team's network signal in the field is unstable, the team in the field should continue to monitor and repair damage and keep documentation (photos) if whenever needed the team can provide it.

Keywords: Communication, Internal Communication, Monitoring